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Security Guard – Occupational First Aid Specialist

Vancouver, British Columbia BC

BC

Website

https://rt11.ultipro.ca/VAN5001/JobBoard/ListJobs.aspx


Requisition Number: 13-0114
Title:
113 – Security Guard – Occupational First Aid Specialist
Job Family:
Building Operations
Status:
Full-Time Regular
Work Hours:
37.5 Hours / Week
Location:
Stanley Park – Vancouver
City:
Vancouver
Province:
BC
Close Date:
11/12/2013

ROLE OVERVIEW

In addition to conducting the duties of an Aquarium Senior Security Guard, the Occupational First Aid (OFA) Specialist oversees the first aid program to ensure a proactive and quick response when necessary, and meets or exceeds all compliance requirements of WorkSafe BC. The OFA specialist also serves as an expert resource to the Health & Safety Committee, providing both information and guidance as required to ensure the highest quality care for all employees, volunteer and visitors in the event of an emergency.

KEY ACCOUNTABILITIES

Acts as a leader in the Security Department by:

    • Performing all the regular duties of a security guard (Please see attached job description);
    • Providing guidance and supervision to Security Guards in the absence of the Security Manager;
    • Providing on the spot coaching of security team members; major issues or issues involving staff from different departments will be brought to the attention of the Security Manager and/or duty manager when visitor experience is impacted;
    • Effectively evaluating first aid program efficiencies in consultation with the health and safety committee members and implement procedures to improve, quality of care, response time and reporting of incidence;
    • Ensuring that all Security Officers adhere to organizational and departmental policies and procedures as it relates to first aid protocols;
    • Acting as a role model and daily shift leader, ensuring that the security team is performing to expectations;
    • Assisting Security Officers in developing strong first aid skills.

Leads and manages a proactive, quick response First Aid Program at the Vancouver Aquarium by:

    • Working with a Health & Safety Committee representative in the development of first aid prevention policies and practices and ensures all employees are informed on departmental policies and procedures related to first aid and safety;
    • Maintaining, auditing and stocking all first aid equipment; establishing minimum stocking levels for essential items and ensuring that they are maintained;
    • Responding to first aid calls with other first aid team members; using good judgment in choosing when to act as primary attendant and when to refer to emergency services (e.g. 911 attendants);
    • Properly completing and filing first aid incident reports as well as coaching others to do the same;
    • Assisting the health and safety representative in ensuring Aquarium compliance with Worksafe BC regulations related to first aid.

Contributes OFA expertise to the Health and Safety committee by:

    • Attending monthly Health & Safety Committee meetings and contributing to relevant discussions;
    • Working with a Health & Safety Committee representative to ensure timely and accurate reporting of first aid statistics to the Health & Safety committee;
    • Advising the Health & Safety committee on matters related to first aid and safety;
    • Preparing proactive and/or responsive safety plans as required and/or directed by chair of Health & Safety committee.

Other duties:

    • Continually improves our impact on the environment and greening of operations through support of EMS protocols;
    • Maintains and supports organizational safety standards;
    • Other Duties as Required.

SECURITY GUARD KEY ACCOUNTABILTIES

ROLE OVERVIEW

While contributing to a great visitor experience, this position is responsible for Aquarium security including public safety (crowd control, parking lot security, & crime prevention management), primary first aid and building and grounds security.

ONLY CANDIDATES WITH A VALID SECURITY LICENSE AND OCCUPATIONAL FIRST AID LEVEL 2 NEED APPLY.

Ensure the safety of both the public and Aquarium by:

    • Assisting with crowd control during shows and in the various galleries;
    • Conducting safety and loss prevention patrols of the parking lot;
    • Making regular security rounds to ensure that the building and grounds are secure;
    • Monitoring security surveillance cameras per Aquarium policy;
    • Conducting crime prevention management.

Assists with the First Aid Program at the Vancouver Aquarium by:

    • Assisting to ensure Aquarium compliance with WorkSafe BC regulation related to first aid and safety;
    • Responding to first aid calls and providing first aid for staff, volunteers and guests;
    • Using good judgment in choosing when to act as primary attendance and when to refer to emergency services.

Enhance the overall experience of visitors of the Aquarium by:

    • Being open and friendly to visitors and answering basic questions as required and/or refer them to someone who can assist;
    • Assisting other departments with ensuring the facility remains clean and presentable.

Other Duties:

    • Performs additional duties as required;
    • Continually improves our impact on the environment and greening of operations.

Qualifications

Education and Experience

    • Minimum secondary school diploma or equivalent;
    • Minimum Occupational First Aid Level 2 (OFA 2); preference given to those applicants with higher level of training including but not limited to OFA 3, First Responder, Paramedic;
    • BC Security license required;
    • BC class 5 driver’s license an asset;
    • Minimum three years experience as a practicing First Aid Attendant;
    • Certificate or courses in Occupational Health & Safety or Construction Safety are considered an asset;
    • Preference will be given to individuals with experience in a leadership role;
    • Occupational First Aid Instructor Certification is an asset.

Skills

    • Good leadership and interpersonal skills; ability to work with peers with a wide variety of backgrounds and experience levels;
    • Ability to exercise discretion and good judgment, modeling best practices and sound decisions for peers and co-workers;
    • Excellent communication and customer service skills to put visitor and/or employees at comfort when dealing with first aid incidents;
    • Excellent first aid skills and ability to immediately assume a leadership role in emergency situations;
    • Ability to effectively utilize human resources and delegate responsibility quickly in emergency situations;
    • Collaborative and solution oriented;
    • Demonstrated ability to write first aid policies;
    • Good report-writing and record-keeping skills;
    • Strong customer service skills;
    • Active demonstration of the company’s values and mission.

SECURITY GUARD QUALIFICATIONS

Education and Experience

    • Minimum secondary school diploma or equivalent;
    • One year experience in a security role such as police officer or security guard;
    • Minimum Occupational First Aid (OFA) II;
    • Must be certified to operate an AED machine;
    • BC Security Worker license (have completed BST).

Skills

    • Ability to interact positively and proactively with the general public presenting a professional image;
    • Must have skills to communicate well both verbally and in written format;
    • Must have basic working knowledge of Microsoft office programs and email;
    • Ability to remain calm and respond effectively in hostile situations with the general public;
    • Ability to spot potentially problematic situations and address before they escalate.

Working Conditions

    • Job requires the ability to walk and stand for extended periods of time;
    • Required to carry a radio and be accessible for calls;
    • Exposure to sun and weather;
    • Ability to work effectively within large crowds;
    • Flexibility and availability in schedule are required during the week, including evenings, overnights, weekends and holidays.

How to Apply:

Qualified candidates can submit their resume with cover letter on the Vancouver Aquarium Careers Homepage: https://rt11.ultipro.ca/VAN5001/JobBoard/ListJobs.aspx

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